AEM/CQ JRE upgrade might not work if the correct default AEM/CQ folder is not...
If you’re upgrading from 9.5 to 9.5.2 patch on Adobe Connect servers, please ensure the correct AEM/CQ installation folder is chosen while upgrading the JRE version for AEM/CQ servers else CQ jre...
View ArticleNew Adobe Connect Support Blog Subscription Option
Now you can stay on top of the new articles and posts by subscribing to the Adobe Connect Support Blog. Simply go to the Adobe Connect Support Blog home page and enter your email address and check off...
View ArticleTroubleshooting the Flash-less Connect Addin Launch Feature
In order for the Flash-less Connect Meeting Addin to work, you must install the latest Connect Addin as an executable. The reason behind this requirement is that the Addin executable setup inserts...
View ArticleSQL Update Warning Message in 9.5.2 Patch can be Safely Ignored
While applying the SQL update in the 9.5.2 patch, you might encounter a warning message as depicted below: This is a general message and can be safely ignored while applying the patch. It is not...
View ArticleGenerating Server-side Logs to Troubleshoot On-premise Connect Deployments
In order to diagnose unexpected behavior within Adobe Connect, it may be necessary for the Adobe Connect Support team to examine server-side logs from an on-premise Connect deployment. The logs...
View Article9.5 Connect Edge Proxy Server Full Installer
The new 9.5 Connect Edge Proxy Server full installation procedure follows. Note: This article applies to on-premise Connect customers who have purchased Edge Proxy servers and must install or upgrade...
View ArticleConnect Meeting RTMP VS/VIPs on Load-Balancers
This article applies to on-premise Adobe Connect servers running behind hardware-based load-balancing devices or SSL accelerators. A common cause of performance problems in Adobe Connect Meetings...
View ArticleAdobe Connect 9.5.3 On-Premise Servers on Windows 2003
Note: This article applies only to Connect on-premise customers running Connect on Windows 2003 servers. For on-premise Adobe Connect customers running Windows 2003, it is vital to upgrade the servers...
View ArticleConnect 9.5 Bandwidth Utilization Estimates Illustrated
Introduction: Adobe Connect bandwidth utilization will vary based on use case. Variables such as Meeting size, Connect features employed, disposition of clients and type of Connect server hosting, all...
View ArticleError while uploading license file “there is already another item with this...
This applies to On-Premise accounts only. In rare situations, you may face a problem while uploading the license file in Adobe Connect. Error: “There is already another item with this name”. While...
View ArticleNetwork Distance and Adobe Connect Meeting Latency
The network distance between Adobe Connect clients and the Connect servers hosting a Connect Meeting is usually the primary variable driving the amount of latency experienced by end users....
View ArticleAvoiding and Solving Common On-Premise Connect Server Installation Errors
As the title suggests, this article pertains to Adobe Connect on-premise server installations; it does not apply to Adobe Connect Hosted, Adobe Connect Managed Services (ACMS) or Managed ISP Connect...
View ArticleMeeting Add-in for Mac Allows One Concurrent Instance
Environments: Connect On-premise using the Mac Add-in Connect Hosted Accounts using the Mac Add-in The default, Lightning Add-in on a Mac client The Flash-less Connect Add-In on a Mac client Note: This...
View ArticleConnect On-premise Server Administrative Email
What should I do if my Connect Server does not send me email? Where might I start looking?
View ArticleConnect Meeting Addin Download Error Occurs in a Meeting
Issue: Connect Meeting opens in the browser instead of the Addin and any attempts to use Addin features such as screen-sharing results in the following Addin download error: Environment: Connect...
View ArticlePrerequisites for Adobe Connect 9.6 installation with Embedded MSSQL Engine
Question: What are the prerequisites for Adobe Connect 9.6 installation with Embedded MSSQL Engine ? Environment : Install Adobe Connect 9.6 on a standalone environment Install Embedded Database Engine...
View ArticleHow to Enable Fallback to the VP6 codec for Connect 9.6 (Supplemental Connect...
Environment: Adobe Connect on-premise deployments. All on-premise Connect servers running Connect 9.6 or higher must make the following configuration changes. Meeting archive recordings may be...
View ArticleAdobe Connect Error creating new meetings post 9.6.1 upgrade **Please Select...
Environment : Adobe Connect 9.6 On Premise Cause : This may be noticed after an upgrade to Adobe Connect 9.6.1 on-premise solution. Some examples of the various symptoms that have been observed with...
View ArticleAdobe Connect Central does not render properly in IE and Edge Browsers
Method: Open the home page in Adobe Connect Central on an on-premise server or cluster in either IE or Edge. The complete home page content is not displayed. Compare the rendering of Connect Central in...
View ArticleExamining the RTMPS Streaming Connection
In some cases, it may be necessary to examine the RTMP(S) connection. The primary means is to enable verbose logging in the Connect Meeting Application as described here in this tech-note:...
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